Refund Policy
Overview
Magna Mat accepts returns within 14 days of the delivery date for unused and uninstalled products only. To be eligible for a return, the product must be in new condition, free from signs of use, wear, jobsite exposure, or damage.
All returns must be approved prior to being sent back. Please contact us before returning any product.
For approved domestic returns, only the product cost and applicable tax will be refunded. Original shipping costs are non-refundable. Customers are responsible for return shipping costs.
International orders returned to Magna Mat are eligible for a refund of the product cost only. Shipping, duties, and taxes are non-refundable.
Used Product
Magna Mat products are not eligible for return once used. Any returned product that shows signs of use—including but not limited to scuffing, bending, magnetic debris, metal residue, jobsite wear, or exposure to roofing materials—will not qualify for a refund.
If a used product is returned, no refund will be issued. The customer may request the product to be shipped back at their expense, equal to the original shipping cost.
If no response is received within 30 days of notification, the product will be considered abandoned and will not be eligible to be returned.
Product Use & Responsibility
Magna Mat is designed for professional use as a supporting tool to enhance footing, efficiency, and panel protection during metal roofing installation. It is not a replacement for proper safety equipment.
Customers are responsible for reviewing all product details, usage guidelines, and safety instructions prior to use. Improper use, misuse, or use outside of intended applications may result in product damage and void eligibility for return.
Contact
If you have questions or concerns regarding a return, please contact us at [your email address], and we will be happy to assist you.